We Ship Worldwide - Always Fast & Free UAE Shipping!

Returns & Refunds Policy

 

RETURNS

Received your order and excitedly opened the package, only to discover.....

Your item is the incorrect size

It doesn't quite suit you

It's not exactly what you thought it was, or

You've simply changed your mind?

No need to panic, if you aren't completely happy with your order, you may return it within 7 days of receiving it, for store credit. Simply follow the steps below and we will have you smiling in no time...

STEP 1 

  • Check if all conditions of our Return Policy are met to be eligible to return your item within 7 days of receiving it
  • Complete the online Return Request
  • Be sure to have your order number ready

STEP 2

  • You will receive a confirmation email with guidelines once its been approved
  • Please use your own choice of Shipping Company for the parcel and post it to our delivery address: 
WillowTribe Boutique
PO Box 33810
Ras Al Khaimah
United Arab Emirates
0000
+971502504734
  
STEP 3
  • When your package is received and inspected you will receive an email confirming the approval of the return 
  • A Credit Code will be given to use on your next purchase!

 

 Please read the fine print before initiating a return request....

  • PLEASE NOTE...WE ONLY OFFER STORE CREDIT FOR RETURNS WHICH WILL BE ISSUED IN THE FORM OF A GIFT CARD E-MAILED TO YOU
  • We have a 7 day return policy (from the date you receive your order to the date you post it back to us)
  • The customer is also responsible for arranging the courier service of their choice. We suggest using a trackable service to document your return date & to establish tracking in transit. You should also consider to purchase shipping insurance for peace of mind. Any items not received by WillowTribe will still be your responsibility
  • The customer is responsible for the return shipping costs in the event that a return is approved. 
  • To be eligible for a return, your item must be
Unused
Not worn at all
Undamaged
In the same condition that you received it
With all the tags attached and in the original packaging
No visible signs of wear or use
  • Note: ‘damage’ may include the presence of
Any fake tan
Make-up or other marks
The presence or the smell of cosmetics, perfume, deodorant, washing powder or other product and odors on the garment. 
  • For health reasons and personal hygiene, swimwear, underwear, active wear, bodysuits, bralettes and jewelry will not be exchanged
  • Please include your package slip that your received with the return
  • Gift Cards cannot be exchanged or returned
  • All international orders outside the UAE are considered FINAL SALE items and cannot be returned for store credit or a refund
  • All returns are monitored by a programmed system to decline future orders from you if your "history of returns" becomes excessive & unfair
  • If the 7 days have passed since your order was delivered to you, unfortunately you do not qualify for store credit or a refund for faulty items. 
  • Returns must be received back at our facility by day 14 otherwise it will be rejected and you will be contacted to have them shipped back to you at your expense
  • Please note that items marked with a "No Returns on this Item" sticker cannot be returned  
  • For health reasons and personal hygiene, swimwear, underwear, active wear, bodysuits, bralettes and jewelry will not be exchanged 
  • Please note that we choose items of good quality that is not mass produced. Small imperfections might be present (which make them unique). Some items might be hand-made, hand-dyed and hand-finished so always follow the care instructions specific for your product.

SIZE EXCHANGE

  • If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive , inspect and approve your item, we will issue a store credit via E-Gift Card. You may then place an order for the desired size using your store credit
  • We cannot hold items for exchange while we wait for your item to be returned. If you have returned your item due to an incorrect size, you will have to place a new order with your correct size. It will be your choice to first wait for the store credit or not

STORE CREDIT

  • Orders cannot be cancelled after being placed but can be returned for store credit. Note that return shipping charges is for the customer to pay
  • Store credits does not expire and will be emailed as a gift card to the same email address provided on your order
  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order
  • Store credit is non-transferable
  • Store credit will be processed within 48 hours of receipt of the item. After being scanned "Picked Up" by your courier agent
  • Maintaining track of status is the responsibility of the customer
FAULTY PRODUCTS
  • Please note that we inspect all items before packing and shipping with a "Item Inspected - No Factory Faults" sticker attached. This unfortunately means no refund can be issued for such an item 
  • The return request must be initiated within 7 days of receiving by initiating a return on our website
  • Merchandise that has been washed cannot be accepted for store credit
  • The item must have a genuine manufacturing fault
  • Please note any refund for a faulty garment will be credited to the original card or account used at the time of purchasing the garment.
  • If you were accidentally shipped the wrong order, please notify us immediately via our email address mentioned. We will send you the correct item upon receipt of proof that you have been sent the wrong faulty item.
  • We are unable to process refunds or store credits until your item is received, inspected by us and approved
  • In the event that there are a true factory fault on the item we will be responsible for the return shipping; only after receiving proof via a photo e-mailed to us
  • We reserve the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their own expense.
  • Please be sure to include all attachments that might be included with the item.
  • We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your couriers tracking number for your follow-up.
       REFUNDS 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item.
  • If you are approved, then your refund or store credit will be processed. The refund credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


LATE OR MISSING REFUNDS

  • It may take some time before your refund is officially posted by your card company
  • Next contact your bank. There is often some processing time before a refund is processed
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@willowtribeboutique.com and we will be happy to help you sort it out